Be among the first to get the latest Now I discover that Sony can't update this player to Dolby Vision because the chip isn't able to cope. Connection and Settings … On the TV screen, the firmware version number looks like this: "Software Version M36.R.xxxx" - if the version number is M36.R.0338 or higher, you already have the most recent firmware version. In this case I made a big mistake by trsuting the Sony brand for quality. Now I discover that Sony can't update this player to Dolby Vision because the chip isn't able to cope. Sony X800M2: 4K Blu-ray player with Dolby Vision coming for $300. The message [Update to a new software version], and the latest software version is displayed on the TV. The Software Update confirmation will be displayed on the TV. Thanks to a firmware update, it also boasts a new feature in the form of Dolby Vision … Sony's Dolby Vision Debacle Continues! [Software Update confirmation] will be displayed on the TV. However, according to the user manual and settings, it doesn't look better implemented than in the infamous X700: [Dolby Vision Output] [On]: Output 4K/Dolby Vision signals via 4K/Dolby Vision-compatible devices. I have this Dolby Vision disappointment with my UBP-X800 too. I agree bought my x800 after reading Sony would be doing a update for Dolby Vision, Had to bit the bullet and have bought the x800m2 great player, Professional Products & SolutionsContact UsCompany InfoSite Map, Terms and conditions of website usePrivacy policy. Our site is not optimized for your current browser. I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. By using a chip which could not update to Dolby Vision a few months later Sony effectively sold - then at a premium price - a product they must have known woudl be obsolete for Dolby Visionmjust a few months later. Make sure your Blu-ray Disc™ player has the latest firmware (Version M43.R.0175 or higher). I had two Sony TVs which were duds and Sony acted (eventually) honourably by replacing one and refunding the other so I could buy a reliable TV. Select [Start], and then press ENTER. I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. 4K Ultra HD Blu-ray™ Player | UBP-X800 with High Resolution Audio. Bad product design. ! Select [OK] using the remote control, and then press [ENTER]. and the latest software version is displayed on the TV. Find programming instructions and codes for your Sony remote control. Download the app today! The message "Update to a new software version." I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. This is a HUGE fail! Do we have rights under Sale Of Goods Act Sony? Included components may vary by country or region of purchase: The Blu-ray Disc player tray won't open or eject the disc, Internet Connection Drops Out or Loses Connection, End of support notification for products using the Windows 7 operating system. Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd. After the Sony TV receives the software update, devices with Dolby Vision playback (such as streaming media players and UHD Blu-Ray players) that are connected to the Sony TV … To get the full experience on Sony.com, please change your settings to allow JavaScript. Sony says its new 4K Blu-ray player, the X800M2, which supports the Dolby Vision HDR standard, is due in May. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I can't complain about my UBP-X800. Morning people, i expect this question has been asked many times, is there going to be a firmware update for Dolby Vision. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. Very poor - cheaper ubp x700 does. It's not even as if there's a trade-in Sony will do to get the Dolby Vision UHD player which came out just a year later. On your Blu-ray Disc player, turn on Dolby Vision Output. I feel let down by Sony. (I didn't expect a resolution from the CEO but just wanted them to acknolwedge they'd heard). Select Dolby Vision Output. Get help connecting your Blu-ray Disc player to the Internet, home network, Wi-Fi and with troubleshooting. System Software/Firmware. Thank you for pointing out the limitations with the player, could you please leave details of the sony person you complained to as I want to do the same. If you're using a soundbar or A/V Receiver, make sure it's Dolby Vision compatible. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. Now I discover that Sony can't update this player to Dolby Vision because the chip isn't able to cope. Get answers to common questions about updates and troubleshooting. My X800 freezes. It retains many of the features found on the Sony UBP-X800, but does so at a more affordable price point. The best of what Sony has to offer on iOS or Android. Use a Dolby Vision™ compatible Blu-ray Disc or video streaming service. Sony Music Classic artists to today’s stars, local and global. I emailed Sony's CEO just to express my disappointment politely - of course not expecting anything to change but just to give feedback on letting loyal customers down. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. There are 2 easy ways to update the firmware on your Blu-ray player: "Sony UBP-X800 4K Ultra HD Blu-Ray Disc Player with High-Resolution Audio and Hi-Fi Quality - Black" Sony UBP-X800 4K Ultra HD Blu-Ray Disc Player with High-Resolution Audio and Hi-Fi Quality - Black: Amazon.co.uk: TV We're awaiting a revised estimate from our supplier, and will email you as soon as we receive this information. It was bundled free with my TV in 2017. On the Blu-ray Disc player remote control, press the HOME button. This is the way to lose brand loyalty. There are 2 easy ways to update the firmware on your Blu-ray player: I too have the same 4k bluray player and am thinking of another Sony TV which supports dolby vision. I'm just going to try to find some answers for you. SONY, Please fix this!!! Use a Dolby Vision compatible TV. Sony Pictures The hub for your favourite movies and TV shows. Find firmware updates, drivers and software downloads for UBP-X800. i might suggest that we do as this was a key fact in the decision to buy bearing in mind that other players were already fully compatible. ... Notice of Limited Warranty Updates for Sony Electronics Inc. and Sony of Canada Ltd. The update … Sony Pictures The hub for your favourite movies and TV shows. Thanks for responding. This is the way to lose brand loyalty. I recently wrote to the European CEO of Sony protesting a product being obsolete so quickly and did not even get an acknowledgement. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. Setup and troubleshoot your favorite video apps like Netflix, Amazon, Hulu, Youtube etc. I would like to think there will be as the UBP-X800 does not come cheap. Set your TV input to HDR. That shows contempt for loyal customers. Select Screen Settings. Select [Start], and then press [ENTER]. Pathetic Sony not intending to support Dolby vision on £400 premium blue ray player. just uploaded software update m43.r.0175 for ubp-x700 on the sony site it says support for dolby vision for blu-ray discs and netflix i tried a dolby vision programe lost in space but no dolby vision just h d r i know this program is in dolby vision i get it on my tv kd65-zd9 in dolby vision … Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater Systems. Sony news in your inbox. Sony has been able to update my 2017 TV for Dolby Vision so I get that from Netflix. That's just bad business from Sony - alienating loyal customers. At the [Home Screen], select [Setup ---> Software Update] using the arrow keys on the remote control and then select [Update via Internet]. A newer version of your browser may be available. It's just a shame that Sony didn't seem to think that there were a few other standards just a few months away and limited its then "flagship" product so badly. Update your Blu-ray Player with the latest firmware, M43.R.0175 or later. Thanks. I have this Dolby Vision disappointment with my UBP-X800 too. Sony Pictures The hub for your favourite movies and TV shows. I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. I bought the Sony UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. There’s something about the Chipset, UBP-X700 Look Flimsy But £180 Seems a Bargain. Unfortunately I paid double that when the UBP-X800 first came out around May 2017. What's going on? AXN; Sony Music Classic artists to today’s stars, local and global. ... the expected Dolby Vision update skips the X800 and comes to the new M2 instead. Termination of Disc Information from Gracenote on Blu-ray Disc Players and Home Theater Systems, Firmware update version M36.R.0338 for UBP-X800/UBP-UX80, All Mobile, Tablets & Smart Devices products. UBP-X800 UHD Blu-Ray player when it first came out thinking I was doing the right thing. To download drivers, firmware updates, BIOS, and software, please select a category to find your model, or type the model name in the search box. I bought what I thought was a good UHD Sony blu ray player last year..... thought I was buying a product from a good brand.... And now they won’t do a firmware upgrade for Dolby Vision. The default setting is OFF. So this will probably my last Sony purchase after 40 years as the brand does not represent good design and quality any more after this episode. There is talk of a potential firmware or software update that may enable this version of HDR, I've heard that Dolby Vision HDR requires a specific chipset, but I see lately there is talk of a software implementation - good news for Sony should they choose to implement. On the TV screen, the firmware version number looks like this: Software Version M43.R.xxxx - if the version number is M43.R.0277 or higher, you already have the most recent firmware version. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. I too opted for this player based on advice that compatibility would arrive in a firmware upgrade. just uploaded software update m43.r.0175 for ubp-x700 on the sony site it says support for dolby vision for blu-ray discs and netflix i tried a dolby vision programe lost in space but no dolby vision just h d r i know this program is in dolby vision i get it on my tv kd65-zd9 in dolby vision i … I can't believe what's going on with the Sony Dolby Vision update. In the meantime, maybe someone else in the community might have some ideas. Find firmware updates, drivers and software downloads for UBP-X800. Panasonic DP-UB820 4K £400 Maybe What You want. Sony says its new 4K Blu-ray player, the X800M2, which supports the Dolby Vision HDR standard, is due in May. You can find the link on the product page of your product. This sounds frustrating. It's uncertain if Sony can add. Select ON. Sony SupportBlu-ray Disc Players-Recorders, Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. Fingers crossed that Sony takes a similar attitude to HDR10+ as it did with Dolby Vision on its TVs where it added support via a firmware update a few months after release. Not what you hope for from a respected brand like Sony. Sony and the Environment How we’re reducing our eco-footprint through energy efficiency and recycling initiatives. Get notifications about the latest firmware updates, product alerts, and more. No response or acknowledgement even from anyone in Sony. I've stuck loyally to Sony brands over 40 years but buying the UBP-X800 was a bad choice on my part. I know that you can never guarantee future-proofing with any product but I feel ripped off that just one year later Sony has brought out a new UHD player with Dolby Vision. Get help with common playback issues and learn about supported discs and regions. Dolby Vision was months away when Sony launched it and it was not cheap at the time. Find firmware updates, drivers and software downloads for UBP-X800. There's no Auto setting. At the [Home Screen], select [Setup] ---> [Software Update] using the arrow keys on the remote control and then select [Update via Internet]. DOLBY VISION HDR implementation is not something Sony endorses or licenses. It looks like JavaScript is disabled in your browser. Just no Dolby vision from the UJHD disks that have it. I think this episode has taught me not to see Sony as a good, reliable choice any more. Select [OK] using the remote control, and then press ENTER. The main improvement is Dolby Vision support. I've been a loyal and (with the excepion of 2 faulty TVs) satisfied Sony customer for 40+ years - hifi, cameras, AV equipment, radios, portable players etc. Just to make the point. Now I discover that Sony can't update this player to Dolby Vision … After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. the device seems to have constant problems.This is after sofware update. I bought what I thought was a good UHD Sony blu ray player last year..... thought I was buying a product from a good brand.... And now they won’t do a firmware upgrade for Dolby Vision. Sound drop outs. UBP-X800 can't update to Dolby Vision. Sony Music Classic artists to today’s stars, local and global. Find replacement remote controls, parts and accessories. After all my Sony TV has received regular updates to make sure it can cope with different formats and sources. Hi lgcebr,  ... 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