Your online application will be processed in 7-10 business days. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. You may apply for a new or to renew your card to continue getting the discounted fares. The Youth ORCA LIFT form is available at enrollment locations. Photo ID card from any state, province, county or country, School photo ID university, college, high school, US certificate of citizenship, naturalization (signature, photo), Any other form of photo ID issued by a government agency of any country, DHS "Trusted Traveler" cards (NEXUS, SENTRI, FAST), DSHS identification letter for those in custodianship, Transportation Worker Identification Credential (TWIC). Income is based on the modified adjusted gross income on your most recent tax return: Form 1040 line 37; Form 1040 A, line 21; Form 1040 EZ, line 4; or completion of the self-employment worksheet. Only adult ORCA cards may be ordered online. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or contactus@orcacard.com. Confirmation Reset your password To reset your password enter your Business Account ID (Username) AND either your Business Name OR your Tax ID: An asterisk ( * ) indicates a required field Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. The card is free to qualified individuals. Be sure that the product you requested has been correctly added to your card. You can load an E-purse value on your card to pay for trips one at a time, or load a discounted monthly pass that lets you take unlimited trips for an entire month. Cards last 3-5 years. Anyone who starts out qualified for the ORCA LIFT program can continue until their card expires. If the card reader on the bus indicates that the card is invalid, you should contact an ORCA customer service representative at 1-888-988-6722 to confirm that funds have been loaded to the card By mail. Reduced Fare ORCA cards are issued as registered cards. For the most up-to-date list of retail outlets, please call: ORCA Customer Service 1-888-988-6722 (ORCA) TTY Relay: 711/1-888-889-6368 Where to get an ORCA card and add value to it. The youth card will be mailed to the cardholder. After that, you can reapply. Your cards expiration date will be printed on the back of the card. Asterisk (*) indicates required fields. As an alternative to ORCA LIFT, residents of Pierce, Snohomish, and King counties with incomes at or below 80% of the federal poverty level, and who are enrolled in one of six state benefit programs, may qualify for our subsidized annual pass program. Order an adult, senior (age 65 or older) or youth (age 6-18) card by mail. For Senior RRFP cards download the application form and mail it or bring it with you to an ORCA customer service office. Get your ORCA card online at www.orcacard.com, by phone at 1-888-988-6722 (ORCA) or WA Relay: 711 (1-888-889-6368), at ticket vending machines in Sounder and Link rail stations, or at one of the transit agency customer service offices. Visiting a store that sells ORCA cards adult cards only. The process takes just minutes. ORCA LIFT fares on the King County Water Taxi are $3.00 for West Seattle/Downtown Seattle and $3.75 for Vashon Island/Downtown Seattle per trip. It's ORCA LIFT, a new, reduced transit fare that can help you get more out of your public transportation system. Adult, youth, low-income and disabled or senior Regional Reduced Fare. ORCA youth cards pay the standard youth fare when boarding Metro vehicles. Sounder train fares are distance based and range from $2.75 $4.25. How do I get an ORCA LIFT card for my child? Failure to tap before boarding may result in a ticket and a $124 fine. Non-government-issued document with name and a photo of you as an adult, and a document that indicates your name and birthdate, such as: With an ORCA LIFT card you pay a discounted fare on all transportation systems that accept the LIFT fares until the expiration date, which is stamped on the back of the card. Should this happen, we will automatically refund the value back to the credit card. 2. Employment Security paystub or letter for applicants receiving unemployment benefits. Reduced fare ORCA cards are free, but replacement cards cost $3. Other card types require proof of eligibility. The completed Youth ORCA LIFT form may be sent to the ORCA LIFT office, emailed or faxed. If you think you qualify, visit one of the authorized ORCA LIFT enrollment offices with your income verification documents. If your card was provided by your employer or other organization, card registration benefits may be different. Cardholders can call 206-553-3000 for a current list of transit agencies that accept ORCA. King Street Center Metro Customer Service Office, Any ticket vending machine in the Downtown Seattle Transit Tunnel, Link light rail stations, and some transit centers. Tap your ORCA card to activate E-purse added online or by phone. Adult (ages 19 to 64) card cost is $5. To replace a lost, stolen or damaged registered card, login at the top of the page, select the card serial number and follow the online instructions. Enjoy unlimited travel for only $4.00 per day! Disability RRFP applications cannot be mailed. A $3 replacement fee may apply. If you buy the July monthly pass on July 13, the monthly pass is only valid until July 31. If you use your PugetPass to pay, you will be credited the trip value of your PugetPass, and will have to make up the difference with E-purse value or cash. With the ORCA LIFT card, income-qualified riders can save up to 50 percent or more on: If your card has expired or will expire within three months, you may apply to renew it. ORCA LIFT cardholders may apply for a youth card at any ORCA LIFT enrollment agency. NOTE: ORCA cards for Youth (6-18 years), and Regional Reduced Fare Permit (RRFP) or low income ORCA cards (ORCA LIFT) require proof of eligibility and are not available at retail locations. Once you qualify for the ORCA LIFT program, you'll receive an ORCA LIFT card registered to your name, with the same features every ORCA card has. Some customers may experience a timeout error after paying online. Customer service is our primary focus at ORCA HealthCare, second only to the quality of our safe bathing solutions for independent living from walk-in bathtubs to roll-in showers and shower accessories. Lost, Stolen or Damaged Card. Currently, the ORCA LIFT reduced fares are offered on: All other ORCA participating agencies will accept the ORCA LIFT card, but the cardholder will pay the current standard adult fare for service provided by those agencies. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or sending an email. Use the E-Purse to load between $5 and $300 on the carda good choice if you use the card only occasionally. Nothing. Load and use your ORCA LIFT card on transit like any other ORCA card user, and SAVE MONEY! Find out more about using an ORCA card to pay your transit fare when you ride King County Metro Transit buses and other transit service in the region! Order an unregistered adult card. If your card is lost, stolen or damaged, replacement cards cost $3. QFC 2615 Broadway Mon-Sun: 7:30 am to 8 pm, QFC 4919 Evergreen Way Mon-Sat: 10 am to 7 pm, Sun: 10 am to 6 pm, Safeway 5802 134th Pl SE Mon-Sun: 9 am to 8 pm, Safeway 1715 Broadway Mon-Sun: 8:30 am to 8:30 pm, Safeway 4128 Rucker Ave Mon-Sun: 10 am to 8 pm, Safeway 11031 19th Ave SE Mon-Sun: 9:30 am to 9 pm. People with household income of less than double the federal poverty level (as established by US Health and Human Services Department) qualify for ORCA LIFT. Completing and mailing in this ORCA Card order form adult or youth cards. Apply in person at one of the LIFT enrollment agencies. ORCA LIFT youth cards may also be obtained at the pass sales office or from ORCA-to-Go by providing a completed Youth ORCA LIFT form with either agency verification, verifying documents, or with the child. Kitsap Transit bus trips are $1.00. Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $3.00. Transfers are accepted with the ORCA LIFT card up to the value of the initial fare you paid. I left something on an Everett Transit bus. If your card is lost, stolen or damaged, replacement cards cost $5. Employed (paid in cash): Letter from the employer signed and dated with gross income for the client for the last 30 days; or a bank statement from you if you deposit your cash in their account. These readers are located on the train platform or at the light rail station. L & I statement for workers compensation recipients. The ORCA card is a smart card that carries a transit pass or fare. These operators do not know how to read the Orca card transactions, and then they explain that they cannot help me with Orca card issues, since they only sell Orca cards. Visit any of the ORCA revalue locations around King County to load your card. For assistance, contact ORCA customer service at 1-888-988-6722 / TTY Relay: 711. King County Auburn When does the next bus arrive? What happens if someone qualifies for the ORCA LIFT program and later starts earning more than 200 percent of the federal poverty level? For a reduced fare ORCA card call 888-988-6722 / TTY: 711, or contact your local transit agency. If you are 65 or have a disability you may qualify for a Regional Reduced Fare Permit. But what makes ORCA LIFT special is you have all the power and convenience of the ORCA card system at a fraction of the cost. If you have questions, please call ORCA Customer Service at 888-988-6722. King Street Center Metro Customer Service Office After the expiration your card will continue to work to pay your fares but you will be charged full fares. Using ORCA ticket vending machines adult cards only. For a detailed listing of specific locations and operating days/hours call. Review your household income guidelines or call (206) 553-3000 or (800) 756-5437 to see if you qualify. If your card is expired, you will need to go to an ORCA LIFT enrollment office to get a new card issued for another two year time period. Replacements of lost or stolen cards will continue to be done by Metro for a card fee of $5.00. Reset password. *Your first ORCA Regional Reduced Fare Permit (RRFP) card (Disabled, Senior), and ORCA LIFT card is issued free of charge. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or contactus@orcacard.com. Now there's a more affordable way to get to work, school, shopping, day care or anywhere else you need to go. Passes are only valid for one calendar month. Location of ORCA card retailer locations (fare outlets) in King, Kitsap, Pierce, Snohomish Counties including those at transit center and Sounder Rail Stations How should this data set be cited? Adult cardholders can register their cards at the time of purchase, or at a later date. Buy a monthly pass for your ORCA card. Eligibility is based on your household income. The card is free to qualified individuals. The ORCA LIFT card is good for up to 24 months (two years) from the time you get it. Children six through 18 are eligible for an ORCA youth card, which may be obtained free of charge by LIFT cardholders, and those 65 and older are eligible for a Regional Reduced Fare Permit (RRFP) card. ORCA Products. ORCA cards offer free transfers between transit systems within a two-hour window. ORCA There is no fee to order a new or to renew your card. Metro's Westlake Customer Service Office in the Downtown Seattle Transit Tunnel is permanently closing on Wednesday, March 6, but ORCA cards can be purchased or reloaded at nearby locations. If the cardholder does not have the Youth ORCA LIFT Form, their ORCA LIFT card or other ID is needed. How do I get it back? Youll pay only $1.50 per trip, any time of day, for one-or two-zone travel on King County Metro Transit buses, Sound Transit Link light rail, and the Seattle Streetcar. Adult ORCA LIFT cardholders may get ORCA youth cards (age 6 18) free of charge. Using anORCA card may save you money, especially if you travel frequently by bus and make transfers. If you have a question about ORCA products, Autoload or card registration, visit orcacard.com or call ORCA Customer Service at 888-988-6722 / TTY: 711, during regular business hours. Agency staff can verify the childs name and DOB, and the staff persons signature is all that is needed to verify the childs eligibility. ORCA Alert - Some customers may experience a timeout error after paying online. ORCA business products are grouped into two major programs: Business Choice, similar to the former monthly retail Puget Passes or commuter vouchers, or Business Passport, an annual program similar to the former FlexPass program. ORCA Tip Tap your ORCA card to activate E-purse added online or by phone. To replace an ORCA LIFT or RRFP card that was loaded with the subsidized annual pass, customers should contact Metros reduced fare phone number, 206-477-4200. There are many different passes available. Reset password ; 2. Seattle, WA 98104, Become a certified small business contractor or supplier, Find certified small business contractors and suppliers, Find LIFT enrollment locations and days/hours of operation and other Public Health services. For non-English interpreter service, call 800-823-9230. Users are responsible for the costs to load E-purse value or a monthly transit pass on the card. 201 South Jackson St. Just like any regular ORCA card, load E-purse value or a monthly pass on your card before you start to use it. For Temporary or Permanent disability RRFP cards, you must bring the application and supporting documentation in person to an ORCA customer service office. Transfer tobuses and trains easily using ORCA, Use your ORCA card for a specific transit agency. Apple Health/Medicaid recipients: ProviderOne medical services card. Visit Kitsap Transit's Customer Service Office in the Bremerton Transportation Center to pick up an ORCA card and load passes or E-purse. Award letters for SSI, Social Security, or Railroad Retirement recipients. Calling ORCA Customer Service: 888-988-6722 (ORCA cards typically take 5-7 business days to arrive by mail) adult cards only. People with disabilities may qualify for the RRFP card. Tap your ORCA card ("tap-on") at a yellow reader. Tap your ORCA card to activate E-purse added online or by phone. 1. You may try paying again or call us at 888-988-6722 / TTY: 711 to pay over the phone. Create a My ORCA login. If you do not tap within 60 days, reactivate that E-purse by contacting ORCA customer service at 888-988-6722 or contactus@orcacard.com. This is part of a bigger change coming to the transit tunnel. The income requirements for renewals are the same as for new cards. Ticket offices can accept multiple forms of payment for a single purchase, such as a Commuter Card plus cash. ORCA Regional Call Center Monday-Friday: 8 a.m. to 5 p.m. (closed weekends and holidays) 888-988-6722 | TTY: 711 Non-English: 800-823-9230 contactus@orcacard.com Everett Transit Everett Station 3201 Smith Avenue, Everett Customer Service Center: Open with limited hours. Once you have your ORCA card, all customers can load a pass or E-purse value online, by mail, at an ORCA Customer Service Office or at a ticket vending machine. You may purchase an August pass beginning July 1, but the pass will be valid starting August 1. The ORCA card is a smart choice for your business and employees. ORCA websites and any ORCA customer services that require personal identifying information are not intended for minors, and we will not accept or request information from individuals we know to be under 18. With identification, Employment Security can verify that you received no income and are therefore eligible. Then they transfer me to LightRail or Metro, which I The office will confirm your eligibility, officially register you, and give you your free ORCA LIFT card. Email ORCA for Business Accounts by completing the form below. You can add value to an ORCA card at orcacard.com, at Ticket Vending Machines, by phone at 888-988-6722, by mail, or at an ORCA customer service office. Customer Care M - F, 5:30 a.m. - 8 p.m. (800) 562-1375 (425) 353-RIDE (7433) TTY Relay: Dial 711 Please report your lost ORCA LIFT card as soon as possible in order to transfer your balance to a new card. The Orca number for customer service on their website is terrible!!! Customers can order their ORCA cards online at www.orcacard.com, by calling 1-888-988-ORCA (6722), by visiting a transit agency customer service office or at a fare vending machine. Income guidelines, 200% of the Federal Poverty Guidelines, are the same as qualifications for new or renewed LIFT cards. King Street Center Load a monthly PugetPass for unlimited rides during that montha good choice if you use the card all the time. Apply at any one of the authorized enrollment offices around King County and get your free ORCA LIFT card at the same time. Visitorcacard.com to register your card. The card is able to be loaded with "e-purse" value, similar to a debit card, and monthly passes.Cards are sold and reloaded at participating grocery stores, customer service centers, and ticket vending machines at transit stations. Temporary Assistance for Needy Families (TANF) recipients. Itisthe most convenient wayto pay your fare on Everett Transit buses. Replacing a lost or stolen RRFP or LIFT card costs $3. At that point they will need to reapply for the program and prove their continued eligibility. Once your ORCA card has been loaded, check your receipt before leaving the register. Copy of your most recent tax return. Due to technical limitations, cards on the website will continue to be $5. There is a $5 ORCA card fee for an adult or youth ORCA card. When requested, you must show your ORCA card to the fare inspector or conductor who will verify that it was tapped. Once a customer gets an ORCA card through one of these channels, it can be revalued at a participating retailer's service center. ORCA offers a menu of transportation products - all in a single card - valid for rides on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. Visiting an ORCA Customer Service Office (NOTE: You may experience extended wait times in person while measures are in place to limit the spread of COVID-19) adult or youth cards Please note that this offer is NOT available for cards purchased on ORCAcard.com. Starting on March 23, 2019, Metro and Sound Transit buses will be rerouted to Employed (with a paycheck): Paystubs for the last 30 days. ST Express buses are $1.50 for one-zone and $2.75 for two-zone. How much does it cost to get an ORCA LIFT card? Cardholders may also complete and mail a Youth ORCA LIFT form, along with proof of the childs name and age, to the ORCA LIFT office. To activate you must tap your ORCA card. Nothing. Transit, Sound, 20181231, ORCA Card Retailer Locations: King County, King County, WA. You can continue to purchase or refill ORCA cards via the mail, at many grocery stores and ticket vending machines in the area, by phone at 888-988-6722, or online. Call 888-988-6722 / TTY Relay: 711 or visit an ORCA customer service office during regular business hours (8 a.m. to 5 p.m. Monday through Friday). The 14th of July is the last eligibleday to purchase a July pass. Visit orcacard.com and click on ORCA customer service to find ticket offices and customer service centers near you. ORCA Business Accounts are easy to manage since the cards can be distributed just once, then reloaded each month via the website. So, if you took two bus trips a day, five days a week on Metro Transit across two zones during peak hours, you could save as much as $910 per year. Washington Basic Food Program recipients: EBT (electronic benefits transfer) Card. ORCA Alert. ORCA LIFT cards can be renewed online and are available in person at select locations across the region. A renewal card will be mailed to you if we are able to verify your benefits. I'm standing at a bus stop. Which transportation agencies accept ORCA LIFT? Contact the person or office who provided your card. To get an ORCA LIFT card, you must be between 19 and 64 years of age. Our staff can also add value to your card each month or as you need it. Secure access when you contact customer service. You may apply online if you are receiving benefits from the State of Washington, including food, medical, and/or cash benefits. The youth card will be mailed to the cardholder. Bring proof of your income or benefits to one of the enrollment agencies and in most cases, you will receive your renewal card immediately. How to Replace your card: By Calling (425) 257-7777; Visiting your local ORCA Customer Service Center: Everett Station or Lynnwood Transit Center; Online at orcacard.com If you are looking for a low-cost way to ride anywhere youd like all day long, you can also buy a Regional Day Pass. The remainder of the subsidized annual pass will transfer onto their replacement ORCA LIFT or RRFP card. You can pay that fare with your cards E-purse value or PugetPass that you have loaded. This pass will pay 100% of your fares on select transit in our region. You can use your Commuter Card to add value to your ORCA card at participating transit agency ticket offices. These offices are King County Metro , Pierce Transit , Community Transit , Everett Transit , and Kitsap Transit .
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