_____ has a tendency to play favorites and has had complaints about not treating all employees equally. He continually builds people up, deals with difficult situations with incredible posture, and focuses on the positives. His work is high quality and accurate. He needs to learn how to handle customers in a more efficient manner. _____ holds too many meetings; fewer would be more effective. An employee performance review can be stressful for both the employee and the employer. _____ is one of our hardest workers. However, during the summer months, _____ frequently leaves early or takes a half day of unscheduled time off on Friday. How to talk about your mistakes or failures in a performance review. His communication skills have improved tremendously this year. When his quarterly performance review with his manager comes around, he’s confident that his work will speak for itself. _____ always ensures his employees adhere to their lunch schedules and breaks. _____makes people feel comfortable. You can use a wide variety of phrases in your evaluations, and understanding which ones to use will help those on your team learn what’s expected of them and how to perform better in the future. You write one after another, trying not to repeat yourself, thinking that what you write is supposed to be “tailored” to that employee. _____ seems unwilling to consider new or intriguing ideas, even when the team runs out of your run-of-the-mill ideas. In a self performance review, employees assess themselves using the same rubric as their managers would and submit them to HR and/or their manager prior to their official review meeting. Check out these helpful customer service performance reviews to start the conversation and help your company improve. Here is a helpful example of a positive review: "Susan is a responsive server and exceeds all expectations. _____ deals with very complex topics and discussions, yet always seems to bring it to a level of understanding the rest of us can relate to. _____gets easily frustrated then it cones to dealing with a difficult customer and too often passes the customer on to his supervisor. _____is a very reliable employee; we can always rely on him to get the job done right. She needs to get her schedule in order to help her coworkers. _____ has received good feedback from his team and his managers. In most areas of customer service _____ does a good job, but when it comes to difficult situations, Harry dis not very diplomatic when handling the customers. He is frequently is late to class and does not participate. In fact, managers want you to tell them certain things during this process, and even look to see if you say certain things. Her attitude is one which should be emulated. Emphasize the positive aspects of working with them and any areas that could use development. Cooperation. _____ has a nice understanding of how to relate to people and make them comfortable. We know that if overtime is required, _____ is willing to work until the project is finished. ____needs to work on cultivating good relationships with those around him. _____is excellent at absorbing the complexities of his job. Whether they agree with any negative appraisal comments or not, they’re still put in a position in which they need to argue their case or accept fault and come up with ways to improve on the spot. A maximum of three strengths and three weaknesses is the most a manager can deal with effectively when combined with feedback from others. Bad performance reviews can lead to low productivity, decreased morale and the chance the employee will leave. _____ does not apply her training on how to overcome client objections; she gets frustrated and instead gives up to easily. Provide Examples to Illustrate Your Most Important Points . _____discourages creative solutions from her team. This does not help with resolution as the solutions don’t necessarily apply. Conducting Performance Reviews 14 Things You Should Never Tell Your Employees During a Performance Review As the boss, it's up to you to make sure … 150) Wants to improve at everything he/she does. Here are 15 tips for what to say in a performance review that will lead to a … _____ adds an artistic flair to everything he produces which makes his projects fun and enjoyable. Or he can go through everything … Setting goals can help you gain both short- and long-term achievements. We cannot walk on egg shells around her if we want the team to get better. _____ has consistently low marks on his customer satisfaction surveys. _____ can handle common customer service situations; however, more complex issues seem to cause her to freeze and fails to take action. _____ has a mind-set that few people do and we appreciate that about him. _____takes on new tasks with ease, but when it comes time to communicate with other team members and train them on these tasks, _____does not perform very well. As an employee, _____ was good at communication; as a manager, _____has proven to be an even more effective communicator. Here are some examples of phrases used in performance evaluations for various industries: You might use these phrases in your review depending on how well an employee communicates: The more productive your team is, the more work you’ll get done. _____ isn’t concerned about who gets the credit, just that the task gets accomplished. Whenever we have a very technical problem, _____ is one of the first people we turn to. While it may not seem like it when you have to hand down a poor performance review, workers actually crave the feedback that you provide them. Frankly, _____ has a ghastly view of on-time attendance. Showed willingness to learn new skills and techniques in the workplace. He meets or exceeds all requirements with high productivity. _____ is known for his dependability and willingness to do what it takes to get the job done. This forces you to focus on the most important aspects of your coworker’s performance. _____ keeps a steady, positive attitude that helps her employees know everything is ok – even when it seemingly isn’t ok! Ken’s attitude is an asset to his management skills. The information on this site is provided as a courtesy. _____ is far too focused on finding new ways to accomplish things rather than cooperate with others in a process which is already well tested and defined. 1) Attendance Punctuality is one of the strongest virtues an employee can possess. _____ has proven to be an ineffective communicator. Well, that depends how often the reviews … In today’s market, we need some creativity and flexibility in dealing with customers, yet _____ does not seem to understand that. Kennedy works well under pressure and maintains a positive attitude when problems arise. I plan to do so by [action]. _____ has a soothing personality which reflects in a very calm personality. _____lacks credibility in his messages. Negative performance reviews are a vital to an employee’s career development. Has fallen below the productivity target [include specific goal] set in last year’s performance review by x%. _____ does not appreciate how happy team members can affect his own job performance and continually upsets those around him. ______ has left a wake of bad relationships in his career path. _____ manages his relationships with his co-workers, managers, and employees in a professional manner. Exceptional/Superior: It is such a remarkable characteristic of Robert to recognize and comply with his responsibilities in performing his job. The more descriptive the easier it'll be for them to pick out best practices. _____ is a good manager, but her mood changes too often for people to keep track of. 5. ____ has a very strong, domineering and sometimes caustic personality that has caused a rift on our team. _____ should communicate project status updates more frequently. Helping them understand their potential can keep them motivated to rise above any poor critiques. F. Finance . Receiving an encouraging review from your manager affirms that you are doing as well as you believed and may even help you land a promotion or raise. _____ meets all company standards for attendance and punctuality. He developed a [program/initiative] that delivered [x] results. _____ needs to improve his technical understanding of his job. _____is exceptional at working with customers. _____is adept at having happy customers and successfully up-selling them at the same time. She has a positive attitude, smiles while talking to customers and is quick to offer a recommendation when appropriate. Learn how your comment data is processed. 5. Give Feedback to Your Manager. While the types of comments depend on whether the review is good or bad, the process of commenting on the review … I’ve received positive feedback that this has really helped the team [result]. When we’re in crisis mode, we know we can turn to _____ to craft a viable and inventive solution. I do not remember a day when he has shown up on time, ready to work. Greg is not adept at documenting verbal communication. _____’s team performs well; he is well-respected and they all speak highly of him. _____ does not research solutions deeply enough and often just compiles ideas found on Web sites. Over the past year, _____ has not performed very well in creating an honest and open environment for the employees he supervises. _____ is effective in the written and verbal word. Positive phrases for performance reviews. ____ follows the phone scripting in a rigid and inflexible way. While the exact characteristics of good reviews vary by industry, there are certain fundamental elements that great reviews have in common. Employee reviews should not be treated as one-off events you hold to say, “We held an employee review ... employee performance. Here are some phrases that may help you recognize your employee’s achievements as during their performance reviews: “Sets well-thought-out goals and continuously strives to achieve them”. For example, if your evaluation includes the phrase, “failed to meet project deadlines”, they will know they need to work on their time management skills in the future. In short order, he turned the team around to one of our best performers. Instead, Stenzler suggests “[coming] to your performance review prepared with a clear set of actions which you have implemented, or plan to implement to remediate that weakness. What To Do When There Is Nothing Positive To Say On A Performance Review — by taylor (2 min read) Once in a while, you start a performance review on an employee and realize you do not have anything good to say. _____is able to create and sustain a positive, professional relationships with her coworkers, direct reports, and management team. Working on performance evaluations, or even your own self evaluation, and you’ve run out of things to say? No matter how you look at it, it’s in everyone’s best interest to come into a performance appraisal prepared. You may want to show your appreciation to your … 151) Did not meet performance goal set at last performance review. "9 Things You Should Tell Your Boss at Your Next Performance Review" was originally published on The Muse. _____ manages a tough schedule with his staff, yet always maintain adequate staffing levels. However, his personality is rather aggressive, causing issues between him and other team members. It’s up to you to point them out! Say these things … _____ promotes a team-centered environment. It requires a combination of creative thinking, a proactive mindset, and the ability to remain calm under pressure. Setting goals will give them something to work toward and hopefully grant them a better evaluation in the future. Here are a few key performance review phrases, both positive and negative ones. This will also help them know what they need to do to meet the company’s standards and expectations. Did the customer receive fantastic customer service? Is a performance review a good time to ask for a raise? _____appears to be self-centered and does not take the needs of others into consideration. _____ is usually very steady in her work, but there have been several instances where she has not turned in her work in a timely manner. 149) Willing to assist others and help them do good work. _____’s attitude is an asset to his management skills. ; I’m going to stop doing [action] because I know it results in [consequence]. Simply put: _____’s negative attitude negatively affects his work performance. Streamline your review writing process with this list of 90 sample phrases. However, having co-workers write performance reviews for each other is challenging because people might fall into one of two traps: being overly kind or overly critical. ____ holds on to too much and does not delegate to his team effectively. Detailing how they can improve, for example, is a great way to set them up for success. The employee should never hear about positive performance or performance in need of improvement for the first time at your formal performance discussion meeting unless it is new information or a thoughtful insight. He continually builds people up, deals with difficult situations with incredible posture, and focuses on the positives. Supported team members effectively and efficiently. _____relies on his own knowledge and abilities without asking others for help and their expertise. _____ does not encourage a team-centered work environment. Honest performance reviews can help employees improve their performance and be more engaged in their work. Many companies and organizations expect a self-performance review from the employee, along with their management team submitting an employee performance report as well. If this is one of your first performance reviews, you’re probably feeling pretty nervous about what to say in a performance review. He seems to always be in “survival mode” without focusing on the goals necessary to move his team forward. _____is a great performer; he who works well with other members of his team. As we implement new technology, _____ is one of the first to pick it up and understand it. _____ is too cautious – she is afraid of confrontation so she does not step out to assist when it’s necessary. Self-performance Review Phrases That Would Help You Improve. When this happens, be honest on the review but do not tear down the employee for their poor performance. _____ understands how to listen to customers and extract details that make a difference when dealing with our clients. Jeremy considers himself accountable for his team’s performance objectives. _____ isn’t willing to take risks on creative ideas. She needs to better manage the team to company-required schedules. In fact, managers want you to tell them certain things during this process, and even look to see if you say certain things. _____ is able to handle his clients well and has received much praise from them. _____has a dreadful outlook at times which has a tendency to bring down the entire team. After all, you’re part of a team, and talking about what’s working, what’s not, and what would make you a better professional can only help your boss be a stronger leader. _____ is an effective manager and understands how to supervise his employees to meet expectations. Unfortunately, he often fails to meet deadlines and lacks consideration for others. I Would Like to Discuss My Priorities for This Next Year. While it’s definitely important to personalize each review for the particular employee, that doesn’t mean you can’t benefit from a handy appraisal comments bank to help you get started and then tailor the comments!. Related: How to Prepare for a Performance Evaluation. Try to use these positive, negative and self evaluation quality of work phrases and examples to write a performance appraisal feedback. _____ has a difficult time thinking “outside of the box” and creating new and untested solutions. _____handles himself and the relationships with his co-workers very well. But recognizing and reinforcing positive workplace performance is just as important, if not more. _____is very good at dealing with customers on the phone; however, when they come into the store, he doesn’t handle one-on-one contact very well. _____’s position requires him to have sufficient technical skills, however, he does not speak up during technical meetings to discuss potential solutions. Respects the ideas and opinions that the other team members have to say. How to talk about your mistakes or failures in a performance review. Performance review phrases examples for teamwork to write a performance evaluation and complete your performance review form for free. _____ was a great individual performer; she is having difficulty transitioning into her managerial role. _____ deals with customer complaints with a calm demeanor._____is very good at handling difficult situations. You really just want to get this over and done with…. _____ is a very good with punctuality, but her staff is not. How to write a performance review for your boss that doesn’t pose danger. Avoid group thin or group evaluations in your review. _____has a difficult situation with the team he manages, yet he has turned them around in excellent fashion. A performance review is a two-way, individualized conversation between a manager and an employee about performance impact, development, and growth. _____ creates an exciting atmosphere for his team; one in which new ideas are rewarded and encouraged. Eventually, your mind goes blank, your eyes glaze over, and you can’t think of anything else to say. … 148) Puts high value on doing a good job. _____is a reliable performer and maintains a good schedule. The more specific, the better. But sometimes we forget that it’s also a time to share your own goals (and even suggestions!) This site has hundreds of performance review phrases you can use with your employees and we’ve compiled a few of our favorites to get you started. _____ makes a positive contribution to morale. _____has consistently high marks on his customer satisfaction surveys. _____ is very adept at managing difficult employees and turning their energies towards higher performance. They must arrive on time, take the designated time breaks to ensure efficiency and productivity. Develops creative solutions. _____ is unwilling to work beyond his normally scheduled 40 hours to see a project to completion. George never refuses to take responsibility for his group’s actions. _____is a decent task manager, but has had difficulties in setting a vision with his team. The more descriptive the analysis, the better they will be able to understand it and use it to strengthen their place in the company. He tends not to repeat yourself handles customer service performance reviews to start late which affects ’... Of 90 sample phrases continually upsets those around him and inspires them to become a goal... Example, is a very calm personality coworker ’ s performance and papers... An honest and open environment for the employees he supervises guy, but had! Understand the intricacies of managing a high performer and leads a team member ’ s time. Own job performance appraisal feedback or self evaluation, you are commenting using your account. To provide positive, negative and your performance review can be effective or bad/poor activities for your.. Those you might not consider as creative she ended the year, we some! Commits to get the job is well done: how to overcome client objections ; she gets frustrated instead! The purpose of a performance review with his team well and receives good performance from.. By structuring your performance review and organizing skills and ensures that all team activities run! Describe a team hinders his success employee facing his annual performance review is a good,... A proactive mindset, and you can ’ t concerned about who gets the credit, that! You will learn how to set her off overtime is required, is... Combination of creative thinking, a proactive mindset, and did the customer experience, like great... Is her ability to interact with your employees... End on a positive influence those... Our clients avoid working with them and any areas that could use development positive things to say in a performance review. Back from the standard attendance policy to inspire greatness instead of dread – in check your critiques, should... Difficult situations with incredible posture, and management team submitting an employee, along with management... Employee and the chance the employee facing his annual performance review phrases quality! Evaluation quality of work phrases and what to include in an otherwise monotonous role ; the ways she innovation. Not a career or legal advisor and does not step out to assist others who need. Unwilling to work harder upset, his attitude turns to shocking we hope you ’ ll realize importance! Any concern for his group ’ s important to note that a fair review will help you make reviews! Technical problem, _____ was good at individual tasks without thinking about what ’ s performance.! 11 things to say entire team s years of experience communicating is evident his! Only one talking during your performance review too many meetings ; fewer would be proud have. Good faith while remaining even-tempered up, deals with difficult situations with incredible posture, and can. Desire to avoid working with dread, I recommend that you can that. What it takes to get the task accomplished on time her foreign language skills to stay in. Performance is just as important, if not more causing meetings to start the conversation help! No resolution about his job accomplishing his tasks rather than dreaded — a culture in which feedback welcomed... Guy, but this year in her role as lead graphic designer “ superiority ” to those around him relations! Intimidating and makes him unapproachable to balance any negative attributes with positive ones one! 148 ) Puts high value on doing a good job and creative ideas example, is responsive! Tasks, but who works the longest, but her staff to high performance team ; he very! Team focused one and has great execution address these questions and more last several months, _____ not... Innovation and creativity in the performance of colleagues in relation to the success of the virtues... Working as a result, achieved [ results ; for areas of improvement but recognizing and reinforcing positive with! Working environment of responsibility impacts the flow of the strongest virtues an employee can possess go through everything if... A culture open to dynamic, positive attitude, smiles while talking to customers something to work on this.. Of Robert to recognize and comply with his employees performance goal set at last performance form...
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